About Us
A Live Voice on the Line. Every Call. Every Hour. For 30 Years.
Answer National is a live telephone answering service that’s been answering calls for businesses across the country since 1996. And our service is built on a contact center operation that’s been doing this since 1972.
No complicated plans. No long-term contracts. Just a real person picking up in your company name, whenever you need them.
Answer National exists to help businesses simplify call management. Our Contact Agents are available to answer calls 24 hours a day, 365 days a year, in your company name, following your instructions and handling them the way you’d handle them yourself if you or your staff had time to pick up.
Plans start at $29.95 a month, and you can scale up or down as needed.
How We Operate
Built Simple. To Keep Your Life Simple.
Behind our uncomplicated service is a disciplined approach.
Coverage that doesn’t depend on one building.
We staff with a mix of in-office and remote Contact Agents, so your coverage never rests on a single shift, site, or labor market.
One standard, everywhere.
Every Contact Agent works under the same training, scripts, monitoring, and quality standards, regardless of where they sit. We build your custom script, you review and approve it, and we answer your calls with consistency.
Billing that makes sense.
We bill monthly. Twelve invoices a year. No long-term contracts or administrative charges to move you between plans. If you guess the wrong call volume, call us, and we'll move you to the right one.
We Know Our Customers
We Don’t Set You Up and Move On
Plenty of services take your money, get you running, and go quiet. That’s not how we work.
Our client success team monitors how many and what types of calls you’re getting. When something looks off, we call you. A wrong number routing to your line. Fifty minutes of usage in the first two days of a fifty-minute plan. We’d rather move you to the right plan than quietly bill you for the wrong one.
We communicate with our clients regularly, checking in and sharing performance metrics. And when they need us, we’re easy to reach and answer fast, and we resolve about 95% of questions on first contact.
Our Story
Fifty Years and Counting
Answer National didn’t start from scratch, but from an operation with decades of experience answering calls correctly. And our leadership team? Over 25 years of combined experience in the contact center industry.
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1972
Where It Began
Our parent operation, Customer Contact Services, opens its doors. Handwritten messages, relayed by hand to a small client base.
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1996
Answer National Founded
Answer National launches as a national answering service, built for businesses that needed professional live answering without the complexity or price tag of a full outsourcing partner.
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Today
A Modern Answering Service
Thirty years later, the mission hasn’t changed, but the technology and tools have. Custom scripting, flexible plans you build yourself, 24/7 coverage, and customized message delivery.
A CCS Company
Backed by a Contact Center That’s Been Answering Since 1972
Answer National is a subsidiary of Customer Contact Services, a contact center organization currently serving over 1,700 customers and over 5,200 in our lifetime across our family of companies. That connection puts real infrastructure behind every Answer National account.
Our phone system runs in the cloud, so calls keep flowing even when weather or outages hit a single location. Our call center has an on-site generator that can power the entire building for five days without refueling. And a full quality assurance and client success team stands behind a service that starts at just $29.95 a month.
This relationship also means you're never boxed in. If your needs grow past straightforward call answering into appointment setting, lead qualification, or full business process outsourcing, there's a CCS company built for exactly that. And we'll make the introduction ourselves.
Get Started
Ready to Stop Missing Calls?
Build your own plan in a couple of minutes with Create-A-Rate, or call, and we’ll figure out the right fit together. Most customers are live within one business day.