Phone Answering Service
A Live Agent On Every Call. Delivered Exactly How You Want It.
Every call is answered by a real, trained Contact Agent in your business name. Or choose to layer in automated IVR handling when you need it.
What sets our Phone Answering Service apart is what happens next: you choose how the message reaches you, by text, email, chat, phone call, or any combination, so information gets to the right person the way they actually want to receive it. Plans from $29.95/month.
Phone Answering Service That Gives You Options
Some businesses need a real person on every call. Some have calls that split cleanly: urgent and routine, busy hours and quiet ones. That’s why we offer two ways to cover your phones: live answering or live answering with automated support.
And when your business changes, you can move between them, for free.
Live Answering Service
A trained agent answers every call in your company's name. Built around personal interactions and flexible delivery.
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Your calls ring to us.
A real person picks up, working from an approved script built for your business.
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We gather the details.
Name, contact info, reason for the call, urgency, whatever your intake format requires.
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We deliver it your way.
Messages can go to SMS, email, or chat. Live calls can be routed where you want or screened to eliminate spam.
It's the closest thing to having a receptionist who never goes to lunch.
Choose Your Delivery
Mix and match by call type, contact, or time of day. Delivery options:
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Text (SMS)
Fast, mobile-first delivery for on-the-go teams and urgent messages. Messages with patient information are delivered securely, never by standard text.
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Email
A written record that lands in your inbox, easy to search, forward, or file.
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Chat
Delivery straight into the messaging tools your team already uses (Slack or Teams) or use ours.
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Phone Call / Call Transfer
For messages that need a voice, we can call you directly or transfer the call to your designated number.
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Any Combination
Route routine messages one way and urgent ones another. Your setup, your rules.
Automated Coverage
For businesses with spikes in call volume or many routine, repetitive questions, you can layer in Bella, our automated IVR handling, when needed.
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Your calls ring to us.
Bella greets callers in your company's name and asks what they need.
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Routine requests get handled.
Hours, directions, service areas, the questions you answer the same way every time.
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Everything else goes live.
Calls that need a person roll to a live Contact Agent.
It's not a replacement for live answering. It's there when you need it.
AI Answering
Bella Comes With Every Plan.
However your calls are handled, our AI platform works in the background, transcribing calls in real time, checking your instructions on every call, and flagging a supervisor when a conversation needs one.
It's not a tier, and it's not an add-on. There’s no version of our service that doesn't include it.
Beyond Answering
If You Outgrow Us, We’ll Say So.
We do straightforward answering, and we do it well. If what you actually need is appointment setting, lead qualification, or full business process outsourcing, that's a different service, and that’s what the rest of our Customer Contact Services family does. They’ve been answering calls since 1972.
We'd rather point you somewhere right than sell you something wrong.
Frequently Asked Questions
No. Every call is answered live by a trained Contact Agent, not a recording. Callers get a real person, and you get a clean, structured message instead of an audio file to listen through.
Yes. Route by call type, by contact, or by time of day. Some clients send urgent messages by phone call and everything else by text or email.
Yes. Coverage is built around your schedule, whether that's nights and weekends, a specific overflow window, or 24/7.
As fast as you need them. Choose real-time delivery for urgent calls, batched delivery for lower-priority lines, or a mix of both.
Yes. IVR handling is available whenever your call volume or use case calls for it, layered on top of your live agent coverage, not a standalone service.
Ready When You Are
Let’s Get Your Calls Handled.
Call us, and we'll help get you set up. Or build your own plan with Create-A-Rate, and we'll follow up.